About Us
Idrissi & Co is a business built on love. Kate has always had a love of interiors, cooking & travel. When Kate completed her cooking studies in 1995 twenty years ago, she left Australia to travel through America, UK, Europe, Egypt and Jordan. While Kate wanted to go to Morocco then, she couldn’t find someone to travel with her.
Fast forward to 2006 Kate was travelling the world again, this time to Morocco. When Kate was looking for a cab to go back to the hotel in Marrakech, a delightful young Moroccan, Hafid, stopped to help her. The rest is history. They married in 2007 and Hafid came with Kate back to Australia, but Marrakech captured Kate’s heart. They travel back to see Hafid’s family on a regular basis, and it was on the first trip with their children Zachie and Sophia, that they decided to start this business.
Idrissi & Co brings to you authentic Moroccan pieces that have been handpicked by Kate, Hafid and his family. All the carefully selected items have been chosen to fit into Australian lifestyle and homes, while fitting with your ethics. Kate and Hafid work closely with local artisans to bring you the best that Morocco has to offer, while ensuring that the suppliers are able to earn a living wage. Idrissi & Co also donate 10% of their profits back into the local community in the form of books, school equipment and supplies.
FAQ
Do you provide International delivery?
We can provide international delivery. Please get in touch and let us know your location so that we can give you a quote in Australian dollars. As our quote does not include import duty—which is country-specific and based on delivery address—please ensure that you have checked your country’s customs/import rates before purchasing. We are unable to offer returns for international purchases at this stage.
How do I return an item?
If an item has been damaged during shipping, please get in touch with us via email. We will endeavour to respond to your message within 48 hours to arrange collection or postage back to us.
What is your returns policy?
All of our items are sourced by us in Morocco and have been lovingly handmade by local artisans who are experts in their field. Each item will have its own colour variations and impressions (perfect imperfections!), which adds to the authentic feel of Moroccan artefacts and gives each piece individuality and character. We have made every effort to ensure that your item reaches you in the condition we've outlined in the product description. Therefore, we only accept returns for items damaged in shipping or where they've been deemed faulty. We cannot accommodate returns due to change of mind. If you receive an item that is damaged in shipping, please contact us at info@idrissiandco.com.au within 7 days of receipt to receive a replacement, exchange or store credit.
How do I track my order?
We will let you know via email when your order has been posted and we'll provide you with a tracking number which enables you to check the expected delivery times. Please be aware that items will not be able to be authorised to leave. This is to protect your valuable purchase, we want to make sure it gets into your hands as soon as possible.
How can I contact your couriers?
Once we've shipped your item, we will email you and provide you with a tracking number that will enable you to track your order. If there is an issue with delivery, please get in touch with us via email, quoting your order number and we will investigate further.
What are your delivery options?
We are able to personally deliver larger items, depending on your location. We are delighted to be able to offer free delivery within Australia. Our aim is to ship your purchase within 48 hours of receiving your order and payment in full. Made-to-order items will take longer as they'll be coming from Morocco. We will discuss this with you at the time of purchase.